Why do online retailers send you an email that a product was “shipped”, when the status is just label created or carrier awating package etc.
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In our system creating a shipping label calls it shipped in our system and triggers an automated “shipped” message.
We then have standing pickup times with UPS and USPS to pick up packages. Say 3:30pm, which is usually when all the packages going out that day are ready for pickup.
In theory, by the time most people read their “shipped” email the package is in the hands of UPS or USPS, who will scan it in on their end, and show it moving through their system.
It works well most of the time.
The big problems tend to arise when USPS or UPS fails to pickup that day (it happens, especially if someone is covering a route and they’re short handed). Or, if your package gets to the Post Office/UPS hub and sits there for a while before getting scanned in.
Both fortunately and unfortunately, Amazon has set the bar for delivery, and everyone wants everything immediately. Most smaller companies don’t have the logistical power of a company like Amazon, so they’re stuck doing the best they can with the software and shipping options available to them.
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