Why do online retailers send you an email that a product was “shipped”, when the status is just label created or carrier awating package etc.
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I used to work in a retail store that would send out online orders. I look on the register and find the item, make and print the label, add the tracking number to the register. Then check it ready for pickup and the tracking is automatically sent. Then that will get updated when the mail person comes to pick it up. Even if I am personally packing up your order I’m not going to be there the next morning when the mail carriers come, and it would create more problems if we had to wait until they actually come to send that out. Even if I were there the next morning I could be the only one in the store talking to customers. This is in the context of when our online warehouses don’t have something and a store fulfills it but it’s a nearly identical process from the warehouse. And really when the next step is for the 3rd party mail carrier to update when they have the package that is literally not our responsibility. If I say the package was picked up but then they never scan it and it goes missing, I am not just going to put myself in the position to take accountability.
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