Why do online retailers send you an email that a product was “shipped”, when the status is just label created or carrier awating package etc.

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Why do online retailers send you an email that a product was “shipped”, when the status is just label created or carrier awating package etc.

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When the retailer completes packing your goods and labeling the package, they will put it on a pallet or in a bin for the transportation company to collect. There often isn’t an interaction after that by the retailer, except as any feedback from the transportation company as they move it through their system.

For example, your Amazon purchase is “shipped” when the UPS label is attached, and it’s put with the other UPS packages. UPS should accept the package, individually or in a trusted information transaction, with the others, and may provide Amazon with the information for Amazon to forward to you as it goes through their system to your destination.

This is often why online retailers provide the tracking number and stop there, forcing you to check with the transportation company.

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