why does 9-1-1 ask if you need an ambulance if they plan on sending an ambulance regardless?

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A fire alarm went off, the operator asked if we needed an ambulance and we said no but they showed up anyways asking if we needed medical assistance. What’s the point of asking?

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Anonymous 0 Comments

There are many factors.

1) do you know for sure you don’t need one? Is this a LEO call only, or something the fire crew can handle on the scene?

2) if you say “no” but they’re assessing it’s possible, they can send a basic crew and not a medic, since fire will likely (depending on area) have one on the rig themselves.

3) if they’ve received multiple calls about the same incident, they may be checking the temperature of multiple witnesses to assess other needs as well. Has an ambulance already been dispatched but now you’re saying YOU need one too? This requires some chess moves to accomplish.

Source: previous emt, current MICN at a level 1 trauma center.

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