why does 9-1-1 ask if you need an ambulance if they plan on sending an ambulance regardless?

Question

A fire alarm went off, the operator asked if we needed an ambulance and we said no but they showed up anyways asking if we needed medical assistance. What’s the point of asking?

In: Other

Answer 1

Follow up question: Does the ambulance charge you for services if you didn’t ask for it and don’t use it? What about if they wind up giving some basic medical assistance but don’t take you anywhere?