Not trying to criticize anyone, just curious about the process.
When I report a bug that the developer acknowledges, why does it take so long to fix it? For example, 2 months ago I report a bug where the characters weapon disappears in this very specific area. 2 months later, after several updates, the bug is still there and the response I get is, “we are still trying to find a fix for this”.
In: 7
1. Software is complicated. Especially software written in a rush, for as little money as possible. Just because the symptom is obvious doesn’t mean the problem is obvious. And even if you know the problem, a proper fix isn’t always obvious. I might fix y our problem and then find out that some *other* problem is happening.
2. priorities – someone at the company is probably in charge of prioritizing bugs. for whatever reason, they may have decided your bug is less important than a bunch of other bugs. or it might be rated important but also time consuming to fix, so they are working on fixing a bunch of equally important but quicker to fix bugs.
3. if the bug is in a PC game, both of the above points get even more tricky because the bug might only impact folks on one particular combination of video card, CPU, memory, motherboard, etc. So it’s harder to troubleshoot, and if it only impacts folks with a weird set of hardware, it’s not going to be high priority.
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