Why does it take so long for a company I bought something from to refund me? They say it can take up to 10 working days. Why can’t it be paid back immediately as quick as I paid them for the original order?

Question

It was an item that was never in stock to begin. They weren’t sure how I managed to place the order. I paid with a straight bank transfer, no debt or credit.

In: 136

Answer 1

Together with the correct answer about “holds”, depending on the size of the company the person you have contact with isn’t the same person that clears the money. E-mail gets sent, e-mail gets received, e-mail gets read maybe a day later and then the person who has to take action might decide theres more urgent things to do.