Why does it take so long for a company I bought something from to refund me? They say it can take up to 10 working days. Why can’t it be paid back immediately as quick as I paid them for the original order?

Question

It was an item that was never in stock to begin. They weren’t sure how I managed to place the order. I paid with a straight bank transfer, no debt or credit.

In: 136

Answer 1

Up to 10 working days means it can be done faster, but you are protecting yourself against any possible delays.

Say there is weekend or some holidays during this period. If they promised you anything close to how long it actually takes any sort of delays would get them over the limit.

Also bank transfers take time in many banks. You might see the money already gone from your account, but that doesn’t mean the company already got it.

It’s mostly just precaution. It realistically won’t take longer than 2-3 days for them to process the refund and for the bank to make the transfer. Everything else is just for possible delays.