Why does voicemail suck so bad?

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For all the improvements made in phone hardware and software, why is voicemail basically useless? VOIP services resolve some of the issues, but here are a few notable problems:

* Voicemails are stored in some kind of inbox that can only be accessed by calling a number
* Apps like “visual voicemail” still rely on calling to get access to your voicemails
* Voicemails are not transferred when you switch providers
* Voice mailboxes have an arbitrary limit to the number of messages they save

What is so hard about the voicemail platform that these problems still haven’t been fixed?

In: 4

2 Answers

Anonymous 0 Comments

Some carriers allow users to use the native phone dialer’s visual voicemail, which allows users to read transcriptions or listen to voicemail without dialing their voicemail or using a separate app.

Portability can be a pain, but I just take and save screenshots.

Anonymous 0 Comments

* All these things are possible, it’s just your carrier doesn’t care to make it any better.
* For example almost all of your issues have been dealt with by Google Fi:
* I can listen to and/or read a transcript of my voicemails from any internet connected browser (and of course the same on the phone without having to make a call to my voicemail box)
* As far as I can tell there are no limits the number of voicemails I can have in the list.
* The only thing in your list it *can’t* do, of course, is force other providers to take your old voicemails if you were to switch.
* And while I love having these features on my phone…I can understand why the big carriers just don’t care.
* They can’t convince their shareholders that adding these features will get anyone to switch to their service.
* In the case of Google Fi, their *small* user base likes these kinds of things, but mostly picked Google Fi because either:
* They are Google fanboys or
* They wanted the carrier switching feature (which is less useful now that T-Mobile ate Sprint).