Construction crews need to move stacks of drywall and other equipment that are easily just as heavy as a car whenever one of the retailers is redecorating. They’re not going to carry dozens of sheets and steel beams up the escalator.
There’s always a way for heavy things to get up to the second floor. Usually there’s some convenient geography that has at least parking lot at “ground level” for the upstairs. Put a big door there and stuff can just drive in and out.
Failing that, there’s usually a service elevator tucked away somewhere. This elevator is very not pretty, but is probably the size of a car, and is (usually) rated for a extra heavy capacity. Drive on, elevator up, drive off.
Failing ALL that, then someone got a crane and lifted it in there through some kind of roof access. that’s really expensive, but I’ve seen marketing folks spend money on stupider shit.
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