That is the tensor tympani. Not everybody can voluntarily contact it which might be why the first responder doesn’t know what you’re talking about. But I am fellow ear rumbler
Your ear has a drum with a round surface like the instrument drum. When you hit a drum (instrument) it’s very loud. If you put one hand on the drum and then hit the drum, the sound is quieter. The tensor tympani dampens loud sound going through your ear drum
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