Eli5: Why can’t spam call centers be automatically shut down?

309 views

Additionally, why can’t spam calls be automatically blocked, and why is nobody really doing a whole lot about it? It seems like this is a problem that they would have come up with a solution for by now.

In: 1

12 Answers

Anonymous 0 Comments

I’m a developer for a small call center in Canada. I’ve worked with old T4/copper lines before moving to VOIP for calling.

There’s a lot of elements to it. It’s a complex problem that’s going to vary a lot from country to country. A big part of it is that it would be nearly impossible to differentiate between a legitimate number and a scam.

For example, in Canada it’s legal to mask or even change displayed numbers nothing complex about it. So for legitimate purposes, I could force a local number in Manitoba to outpulse a toll free number from Ontario (a lot of places do this so that call display will show a particular number, usually the inbound # for the company, rather than whatever actual number originated the call.)

On the other hand, an illegitimate center could do exactly the same thing, but display an out of country number as a local one (or more likely many local ones) for wherever they are calling.

The other side of it is that copper phone lines are as secure as twitter’s future prospects, and that’s going to be a prime source since that’s what a lot of scammable old people use.

You are viewing 1 out of 12 answers, click here to view all answers.