Many people with severe mental illness do not do well with any kind of provocation or disturbance. If one person “goes off” they might set off all the other patients and create a situation the hospital staff can’t control.
Quiet rooms help keep agitated patients isolated from disturbances and also prevents them from disturbing other patients. It is definitely abusable but the fact is that people with severe mental illness can’t always be reasoned with at all times.
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