I saw this earlier today and I think it’s related. [https://www.reddit.com/r/whatstheword/comments/13idmkx/wtw_for_a_kafkaesque_appeal_process_designed_to/](https://www.reddit.com/r/whatstheword/comments/13idmkx/wtw_for_a_kafkaesque_appeal_process_designed_to/) On-hold music is designed to be so unpleasant that you hang up and prevent the company from having to provide you with support.
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