Let’s say I have a 100mbps internet connection. I call the ISP and pay extra for a 200 mbps connection, and it gets faster with no new hardware. Does someone turn a knob somewhere?
Thanks.
In: Technology
They just lift a data rate cap that their system puts on your service. It’s all in a database, and the customer service rep selects a button for the new cap. That information goes to another part of the ISP’s system that controls your connection, which then allows 200 maximum instead of just 100. They really can set it at whatever they want.
One time they had to come out and replace my modem when I wanted higher service because the old one couldn’t handle it. But they still had to make their change at their end to allow the extra speed.
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