Credit card companies make their money 2 ways, either be charging ridiculous interest rates on balances, or by charging transaction fees.
Every time you buy something on a card the merchant pays a fee to the credit card company. So even when you don’t hold a balance they make money.
So giving people rewards encourages you to use the card more frequently, so the bank in turn charges more transaction fees.
Meanwhile the interest rates on cards are so high that if you miss even 1 months payment then you’ll pay more than the rewards are worth. And there’s a lot of people out there with Credit Card debt…
Aside from the others who said “the retailer pays a fee too” ….
I think the bigger answer is that very few people carry zero balances. I always pay off every month, been doing so for 10+ years. And yes, I reap the benefits of cash-back rewards.
But I think I’m in the minority. So if MOST people carry balances, it’s still profitable even if a handful do not.
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