My internet was being slow <5Mbps so I called my ISP and they were able to send a signal to get it to 500Mbps, how does this work?

Question

How or what could have caused the speed and what are they doing on their end to fix it?

In: Technology

Answer 1

I can’t say for other companies but for mine, the modem is provisioned for let’s say 100, but if your plan is supposed to be 200, the way I get it to actually be provisioned to be 200 is to give it brand new instructions, and doing that will reset the modem