My internet was being slow <5Mbps so I called my ISP and they were able to send a signal to get it to 500Mbps, how does this work?

Question

How or what could have caused the speed and what are they doing on their end to fix it?

In: Technology

Answer 1

So, I’ve got a 100mbs fibre line with virgin media and I only get a maximum of 14mbs download on any device, PS4, pc, laptop, all connected via Ethernet cable. How do I increase this or am I missing something?