How or what could have caused the speed and what are they doing on their end to fix it?
In: Technology
Can you edit the question to tell us what type of internet connection you have? Fiber? Cable? I guess it’s Fiber if you’re getting 500Mbps now but Cable can get to that speed too in some circumstances.
As per the other posters it’s most likely either that they had you on the wrong “tier” of service and they were accidentally rate limiting you to 5Mbps, or they found a signalling problem on your line (bad connection / faulty cabling) that they fixed. If the signal between you and the service provider is susceptible to interference/noise then it will run much more slowly due to all the errors that the noise causes on the line.
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