Another option on top of what others have said is it might be cheaper for the seller to give you 20quid and let you keep the shoes then pay to have you ship them back, then they accept the damaged goods and then have to ship you back good products.
So it might just be a business decision for them to minimize their losses.
It sounds like the seller is trying to minimize loss. Specifically, either (1) They’re selling products with known defects hoping that people won’t notice, or (2) It’s just a chance defect to the product. I’d assume the second one, but keep the first in mind.
Depending on the nature of the product and the defect the seller might lose less money if you keep a product and they only refund you a partial amount. Otherwise, they have to eat the whole amount plus shipping charges (i.e. they didn’t just not make money they lost money on the sale).
I would only recommend taking the discount if the amount of refund they offer is sufficient for you to live with the defect.
Forget it, tell them you want a full refund assuming your in the UK and it’s a business seller you’re covered by the distance selling act where they HAVE TO give you a refund for *any reason* you just have to cover the return postage.
A partial refund means they will give you say £10 and you keep the defective items. If it’s a small defect you might be happy with this, personally I wouldn’t be.
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