Same reason a car mechanic uses a wrench. You can undo a nut with just your fingers, sure, but 10 of them? I’d rather use a specialized tool. The hammer is the specialized tool for testing reflexes.
We also test for more reflexes than just patelar; it’d be harder to elicit a reflex response from your ankle or wrists with just my hands, so I’ll just use my hammer instead.
It’s too broad and soft to get an accurate test. It might work on some people, but it won’t on others and you’ll get a misleading exam result. You don’t need a reflex hammer though, you just need something long and flat/firm enough to properly contact the tendon. I’ve used the rim of my stethoscope a number of times, or even my phone once.
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