Why does Comcast Business bombard me with sales pitches even though I’m already a customer?

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At least once per week, I receive a letter – often more than one – in my office mailbox, and it’s from Comcast Business asking me to contact a sales representative about their service. I work in a large office building with a large number of other small business owners, lawyers, PR firms, etc.

Their mailboxes are also stuffed with Comcast mail. Yet we ALL have Comcast Business services already.

How is it worth it for them to spend so much money on direct mail to existing customers? Do they have a bad database? What is their strategy?

In: Economics

2 Answers

Anonymous 0 Comments

You can try calling them and being very adamant that you’d like to stop receiving any and all marketing communication from them.

That’s what I did, and after a couple of times of me calling them, it actually finally stopped. I no longer receive mail or phone calls trying to get me to sign up for a new package.

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