Whenever my internet is down I activate the trouble shooter and it sends me to >select network to diagnose>I’m trying to reach a specific network or folder (no)>I’m having a different problem>direct access (no)>connect to other computers (no) obviously none of these are solutions to the internet being down nor is it informing you of WHY it’s down. I can’t find information on it anywhere. Useless, useless, useless. What am I missing. Explain it to me like I’m 5.