1) Because the Frito-Lay’s (and the others) time and motion studiers don’t give the people who deliver the chips enough time to stack the shelves, so the delivery people have to rush.
2) The people who work for Frito-Lay have more than one job (I work with three at their other job) so they are tired.
3) Customers who decide that they don’t want the pack that they picked up, don’t care about it anymore.
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