Every time I go and get an app from Google play there’s always one star reviews upfront. Even for apps that I know are widely well respected, work well and liked. The ratings can be 4.7/5 from 50m+ people but there is always negative reviews upfront.
Because they’re generally more honest. There are companies you can pay to give yourself good reviews. If you don’t believe me, look up employer reviews. You’ll notice that the reviews celebrate constant over time, yet literally everybody who works there complains about it.
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