Why does being on hold make us so angry?
In: Other
I don’t get angry, but I do get annoyed. Here are some of the reasons
* It’s a waste of time.
* You have no idea how long it will be so you can’t do something else while waiting
* Often, the quality (not to mention the selection) of “hold” music is dreadful
* Being a captive audience for endless promotional chatter (basically commercials) is highly annoying
Edit to add:
* Being told “Your call is important to us…”. If I’m so important, get me off hold and let’s get this conversation moving!
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